Shipping Policy
Shipping Time
How can I enjoy the free shipping policy?
Free shipping is available on orders over $79. Both shipping costs and shipping methods are as stated on the Payment Page and may vary depending on the delivery destination.
What Shipping Methods Are Used?
We use trusted external delivery companies (UPS, FedEx, DHL, and USPS) to ensure reliable delivery times, except in cases of unforeseen circumstances.
How Do I Check My Order Status?
You can check the status of your order by visiting the Track Your Order page. We will also send periodic updates via email, including tracking numbers and inventory updates. If you have any questions, feel free to reach out to us at support@mantraff.com. Our customer service team typically responds within 24-48 hours.
Should I Enter My Mobile Telephone Number at Checkout?
We recommend entering your mobile phone number at checkout to ensure smooth and timely delivery of your order. Keeping your phone accessible will help facilitate quicker delivery.
How Soon Will I Receive My Package After Placing an Order?
Order delivery time is divided into two parts:
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Processing Time: within 24 hours
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Shipping Time: 5-8 business days (depending on the shipping method and delivery address)
Total Delivery Time = Processing Time + Shipping Time
Processing Time: This refers to the time it takes to prepare your items for shipment. Processing times may vary depending on product type and order volume.
| AREA | STANDARD |
|---|---|
| US&CA | 5-8DAYS |
| UK | 9-15DAYS |
| EU | 9-15DAYS |
| AU | 10-15DAYS |
| OCEANICA(NEW ZEALAND) | 15-20DAYS |
| REST(ASIA ERICA ISLAND ETC) | 10-15DAYS |
| CHILEBRAZIL(CNPJ/CPF/EORI NUMBER REQUIRED) | 10-15DAYS |
| SA(COLUMBIAFERU ARGENTINA)(2DN TRANSIT) | 10-15DAYS |
My Package Has Been Lost or Stolen
If you believe your package has been lost or stolen, or if the carrier has marked your package as delivered but you have not received it, please contact us within 10 days to file a claim. We will assist you in completing the claims process with the carrier. Please note: Claims can take up to 30 days to resolve (depending on the shipping carrier used).
MANTRAFF is not responsible for packages that are confirmed as delivered by the carrier. We do not issue refunds or credits for packages the carrier confirms as delivered.
Out of Stock Items
If your order includes multiple items and one (or more) items is out of stock, we will proceed with shipping the rest of your order. We will notify you of the next steps for the out-of-stock item via email.
Shipping Cost
Shipping costs are determined based on your order value:
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Orders less than $79: Shipping cost is $8.85
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Orders over $79: FREE SHIPPING
We highly recommend placing an order over $79 to take advantage of free shipping.
Please note that shipping costs for heavier products such as tactical vests or certain boots may differ from the standard shipping rates. Shipping charges for such items will be specified on the product page.
